Last Updated on March 12th, 2025
Cross Creek Condominium Association Inc. (“CCCA,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, share, and safeguard your personal information when you engage with our website, resident portal, communication platforms, and community services.
By accessing our services, you agree to the terms outlined in this Privacy Policy.
We collect personal and non-personal information to provide and enhance our services. The types of data we collect include:
Resident & Owner Details: Name, unit number, mailing address, phone number, email address, emergency contacts, authorized agents, and all contact information necessary to facilitate such requests, including access control details.
Billing & Payment Data: COA assessments, payment history, credit card or banking details (processed securely by third-party payment processors).
Login Credentials: Usernames, passwords, and access logs for resident portal usage.
Service Requests: Maintenance and modification requests submitted via Vantaca, BuildingLink, or other platforms.
Amenity Reservations: Facility booking details, cancellations, and usage history.
SMS and Email Interactions: Messages sent and received, including opt-in preferences.
IP Address, Browser, and Device Type: Collected when using our online platforms for security and analytics purposes.
Cookies & Tracking Technologies: Used to improve website functionality and monitor engagement.
We use the information collected for the following purposes:
Account Management: To facilitate resident access, maintain accurate records, and provide account-related services.
Communication & Notifications: To send community alerts, maintenance updates, emergency notifications, and administrative messages.
Property & Service Requests: To manage maintenance, violations, amenity reservations, and resident modifications.
Billing & Payments: To process COA assessments, resolve payment disputes, and send invoices or reminders.
Cyber Security & Compliance: To protect residents, prevent fraud, and comply with applicable laws.
If you have consented to receive SMS messages from Cross Creek Condominium Association Inc., these may include messages related to customer care such as:
Appointment reminders
Maintenance request updates
Billing notifications & COA assessment reminders
Emergency & security alerts
Community announcements and COA meetings
Message frequency may vary depending on the type of communication. For example, you may receive up to 3 SMS messages per week related to customer care. Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
Opt-Out Method: You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list. If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on the Resident Communications Policy/Agreement.
Help & Support: If you are experiencing any issues, you can reply with the text “HELP”. Or, you can get help directly from us at crosscreekatlanta.org.
SMS Privacy Guarantee: SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.
Example Message: Cross Creek Mgmt Office Info Notice: Access Control Rollout complete. Stop by the mgmt office for your new car strip; otherwise, use guest lane until pickup. New strip required by EOD Friday, March 3. Reply STOP to opt-out of SMS messaging.
We do not sell or rent personal data. Information is only shared with:
Property Management Providers: Securely shared with Vantaca and BuildingLink for COA and resident management.
Vendors & Contractors: Maintenance, gatehouse attendants, and service providers as necessary for work order fulfillment.
Legal & Compliance Entities: Law enforcement or government agencies as required by law or to protect the community’s interests.
Note: SMS opt-in and phone numbers are never shared with third parties or affiliates for marketing purposes.
We implement encryption, access controls, and secure storage measures to protect your information. However, no system is 100% secure. We encourage residents to use strong passwords and safeguard their account credentials.
Data Retention: We retain personal data as long as required for legal, accounting, and COA management purposes.
Residents may:
Request Access or Deletion: Contact us to view or delete your data (subject to COA retention requirements).
Update Preferences: Modify communication preferences for non-essential notifications.
Disable Cookies: Adjust browser settings to limit tracking technology use.
We reserve the right to update this Privacy Policy. Changes will be posted on our website, and continued use of services constitutes acceptance of modifications.
Note: Opting out of text messages may cause delays in communication that could impact time-sensitive matters.
For inquiries, contact support@crosscreekatlanta.org.